Guadalupe Regional Medical Center | Health Currents | Winter 2021

In addition to fine physicians and cutting-edge technology, a fundamental aspect of effective medical care is the care and compassion that is brought to the bedside. That culture of caring is hardwired into all levels of our staff and services, and our success is evident in the many national awards recognizing our achievements in patient care quality, safety, culture and patient satisfaction. To provide a better perspective of the significance of these awards, we created the map to the left showing the locations of the more than 5,000 hospitals currently operating in the United States. All hospitals, even those in big cities or those that are part of a large corporate network or university, are included in the assessment of patient outcomes and care. So it is an enormous honor for GRMC, an independent small-town facility, to repeatedly be in the top percentage of national recognition! Our most recent awards The Women’s Choice Award has deemed GRMC to be in the top 2% of the nation’s hospitals for patient safety for the second year in a row, named GRMC as one of America’s BEST hospitals for obstetrics and placed GRMC in the top 5% of all hospitals in the nation. Leapfrog graded GRMC as an “A” for meeting the highest safety standards in the U.S. Modern Healthcare has again recognized GRMC as one of the best healthcare employers in the nation, this year naming us 25th in the whole country for Best Places to Work in Healthcare! “From the time that I walked into the emergency room, I was treated nice by all the staff that was there on duty. I was just overwhelmed by the kindness from all the staff.” —Felix D. Patient perspectives Guadalupe Regional Medical Center has come to rely on customer reviews for all aspects of our consumer needs, from products to services to restaurants. We invite you to look at the many positive reviews that patients have left on Google reviews for GRMC. Certainly our most meaningful “award” is knowing that we are doing a great job taking care of our patients, as seen in comments such as these: “I can say, without reservation, that my experience this past weekend was excellent. The staff was very professional and treated me like I was their only patient.” —Cecil D. “The staff at Guadalupe Regional was kind all during my treatment after I had an accident. They were very understanding in this environment of high risk caused by this uncontrolled pandemic. They are first-class citizens.” —Clifton G. “The staff on the floor for COVID-19 patients was great. They told me what to expect from this virus and how they would treat the virus. This staff eased all my fears, and I thank them for all their hard work.” —Sharese P. “I had to have emergency surgery and was highly impressed with the entire hospital staff. I found the staff professional, kind and caring. The nurses were ALL amazing.” —Don H. “The facilities were spotless and updated to COVID-19 standards. The staff was extremely professional, helpful, friendly and courteous. They walked me through the full process of registration and then led me to the correct department for my procedure. They did not leave me alone to figure things out by myself, but stayed with me and introduced me to the next staff who helped me further. I highly recommend this hospital and will depend upon it for my future needs.” —Rebekah D. grmedcenter.com  | 7