GRMC ranked a top provider— in the state and the nation! My experience was excellent; everyone was very kind and concerned about my care. I was treated with much respect from the time I entered the emergency room, during my stay on the surgical floor, until I was released. I thank everyone for taking care of me and treating me like a queen. God bless you all. Rated A+ Closely intertwined with providing high- quality clinical care is the provision of responsive, compassionate and informative care to our customers. We’ve received many positive comments from patients and their families; here are just a few! You should be extremely proud of this facility and its staff. It is excellent! I would never have dreamed that this little Texas town would have provided such outstanding medical care. Every aspect of my mother’s stay was excellent. She is almost 90, and every person treated her with dignity and respect. I was with her every day, and I commend the entire staff, from top to bottom. God bless each of you—doctors, nurses, CNAs, physical therapists, etc., were wonderful. PATIENT SATISFACTION 85 80 75 70 65 60 55 50 Everyone associated with my stay and care was the best; they were very professional and friendly. They were very well informed of my condition and did everything to make me comfortable. GRMC Score National Score State of Texas Score Press Ganey is an independent company that monitors patient experience and satisfaction through randomly sent surveys as per nationwide requirement of all hospitals. In this area, GRMC ranks above the nation and state as well, as shown by the chart below reflecting our most recent quarter’s results. Rate hospital 0–10 Recommend the hospital Communication of nurses Response of hospital staff Hospital environment grmedcenter.com | 4
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