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Quality
:
What
does it mean?
Quality healthcare is defined as being safe, effective, patient-
centered, timely and efficient, with the cornerstone of all aspects
of quality care being safety. GRMC is committed to providing safe,
quality healthcare to every life we are privileged to touch.
Most recent survey comparisons
GRMC
State of Texas
Region
% top box
100%
90%
80%
70%
60%
50%
Response of
hospital staff
Hospital
environment
Pain
management
Rate hospital
0-10
Discharge
information
Evidence of this commitment is GRMC’s recent score for hospital-
acquired conditions (HACs), a national quality measure based upon a
hospital’s avoidance of adverse outcomes like healthcare-associated
infections, pressure ulcers or blood clots. These metrics are published
on websites, newspapers and billboards so that consumers can be better
informed on their healthcare choices.
GRMC’s score of 3.25 was not only one of the lowest (low is better)
in the San Antonio region, but it was also among the lowest scores of
hospitals statewide and nationally.
The HAC score is just one of many quality
measures where GRMC’s attention to quality
and service shines. GRMC also ranks well above
state and national ratings in patient perception of
care, which is measured by a standardized survey sent
to hospital patients after discharge from a facility. GRMC
scores related to patient communication, responsiveness,
pain management, hospital environment and discharge
instructions are significantly and consistently high. (See chart below.
Higher is better. The blue bar for each measure indicates GRMC’s ratings
compared to various peer hospitals in the state and nation.)
GRMC’s commitment to quality begins with the nearly 1,000 dedicated
employees, physicians and volunteers who make up Seguin’s 2015 “best
place to work.” These talented individuals ensure excellent outcomes and
compassionate care for our patients. We are pleased to see the results
of those efforts evident in the many ways that quality healthcare is being
measured, though we know that the most important measure will always
rest with each patient, each interaction and each opportunity we have to
care for our community.
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